Shipping Policy
Last Updated: December 25, 2025
1. Not Applicable - Digital Service Only
Nico is a digital-only service provided by Gamer Chachi Inc. We do not ship any physical products or goods. This shipping policy exists solely for compliance purposes as required by certain platforms and app stores.
All our services are delivered electronically and accessed through our web platform and messaging channels (including WhatsApp). There is no shipping, delivery, or physical fulfillment involved in using Nico.
2. Instant Access
Upon successful registration and payment (if applicable), you will receive:
- Immediate Access: Instant access to the Nico platform and all available features
- Account Activation: Your account is activated automatically upon completion of the sign-up process
- Welcome Email: A confirmation email with your account details and getting-started instructions
- 24/7 Availability: Access to our AI chatbot and all platform features at any time
3. Service Availability
3.1 Geographic Availability
Nico's digital services are available worldwide, with the following considerations:
- Global Access: Our platform can be accessed from anywhere with an internet connection
- Language Support: Primary language is English; additional languages may be added in the future
- Regional Restrictions: Service may not be available in certain countries due to legal or regulatory restrictions
- Payment Methods: Available payment methods may vary by region
3.2 Platform Access
You can access Nico through:
- Web Browser: Access through our website at https://meetnico.app
- WhatsApp: Chat with Nico through WhatsApp messaging (opt-in required)
- Mobile Devices: Optimized for mobile browsers and responsive design
- Desktop/Laptop: Full functionality on desktop and laptop computers
4. Technical Requirements
To access Nico's services, you need:
- Internet Connection: Stable internet connection (Wi-Fi or mobile data)
- Compatible Device: Smartphone, tablet, or computer with a modern web browser
- Supported Browsers: Chrome, Firefox, Safari, Edge (latest versions recommended)
- JavaScript Enabled: Your browser must have JavaScript enabled
- WhatsApp Account: If you wish to use WhatsApp messaging features
5. Delivery Confirmation
Upon successfully signing up for Nico, you will receive:
- Welcome Email: Sent to the email address you provided during registration
- Login Credentials: Information needed to access your account
- Getting Started Guide: Instructions on how to begin your smoke-free journey
- Payment Receipt: If you purchased a subscription, you'll receive a payment confirmation
If you do not receive these emails within a few minutes, please check your spam/junk folder or contact us at support@meetnico.app.
6. Service Interruptions
6.1 Scheduled Maintenance
We may occasionally perform scheduled maintenance to improve our services:
- We will notify users in advance of scheduled maintenance when possible
- Maintenance is typically performed during off-peak hours
- Service interruptions are kept to a minimum
6.2 Unscheduled Downtime
While we strive for 99.9% uptime, unexpected technical issues may occur:
- We work to resolve issues as quickly as possible
- Status updates are provided during significant outages
- Your data and progress are always securely backed up
7. Important Notice
Nico does not ship any physical products, packages, or materials. We are exclusively a digital health platform. Any communication claiming to ship physical items on behalf of Nico should be considered fraudulent and reported to support@meetnico.app immediately.
8. Support
If you experience problems accessing Nico's digital services or have any questions, please contact our support team at support@meetnico.app.
9. Changes to This Policy
We may update this Shipping Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.