Privacy Policy

Last Updated: December 16, 2025

1. Introduction

Welcome to Nico ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered smoking cessation service.

Please read this Privacy Policy carefully. By using Nico, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Email address, name, password, and date of birth
  • Profile Information: Smoking history, quit date, daily smoking habits, triggers, and motivations
  • Chat Conversations: Messages exchanged with our AI chatbot, including discussions about cravings, challenges, and progress
  • Payment Information: Billing details (processed securely through third-party payment processors)
  • Support Communications: Messages sent to our support team

2.2 Information Collected Automatically

  • Usage Data: How you interact with the Service, features used, time spent, and frequency of use
  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
  • Location Data: Approximate location based on IP address (we do not collect precise geolocation)
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Health-Related Information

Given the nature of our Service, you may share sensitive health information including:

  • Smoking patterns and nicotine dependency levels
  • Withdrawal symptoms and side effects
  • Mental health concerns related to quitting
  • Other health conditions that may affect your quit journey

We treat all health-related information with the highest level of confidentiality and security.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 To Provide and Improve the Service

  • Deliver personalized quit-smoking plans and support
  • Generate AI responses tailored to your needs and situation
  • Track your progress and display meaningful statistics
  • Send reminders, motivational messages, and educational content
  • Improve our AI models and Service features

3.2 Communication

  • Respond to your inquiries and support requests
  • Send important updates about the Service
  • Provide tips, resources, and encouragement (with your consent)
  • Send promotional communications (you can opt out anytime)

3.3 Safety and Security

  • Monitor for fraud, abuse, and security threats
  • Ensure compliance with our Terms of Service
  • Protect our legal rights and prevent misuse

3.4 Research and Analytics

  • Analyze usage patterns and trends (in anonymized, aggregated form)
  • Conduct research to improve smoking cessation outcomes
  • Develop new features and capabilities

4. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Payment processing
  • Email delivery and communication services
  • Analytics and performance monitoring
  • Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Governmental requests
  • Protection of our rights, property, or safety
  • Emergency situations involving potential harm

4.3 Business Transfers

If Nico is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
  • Data Storage: Personal information is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel can access user data, on a need-to-know basis
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Anonymization: Health data used for AI training is anonymized and stripped of identifying information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

  • Active Accounts: Information is retained while your account is active
  • Closed Accounts: Most data is deleted within 90 days of account closure
  • Legal Requirements: Some data may be retained longer to comply with legal obligations
  • Anonymized Data: Aggregated, anonymized data may be retained indefinitely for research purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

  • Request a copy of your personal information
  • Receive your data in a portable format

7.2 Correction and Deletion

  • Update or correct inaccurate information
  • Request deletion of your personal information

7.3 Opt-Out Rights

  • Unsubscribe from marketing emails (via link in emails)
  • Disable non-essential cookies
  • Request that we stop processing your information for certain purposes

7.4 Objection and Restriction

  • Object to processing of your information
  • Request restriction of processing

To exercise these rights, please contact us at privacy@nico-ai.com. We will respond within 30 days.

8. Children's Privacy

Nico is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

  • Essential Cookies: Required for the Service to function properly
  • Performance Cookies: Help us understand how users interact with the Service
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect Service functionality.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected, used, and shared
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation, including those listed in Section 7, as well as:

  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent at any time
  • Right to object to processing based on legitimate interests

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@nico-ai.com
Data Protection Officer: dpo@nico-ai.com
Address: [Your Company Address]

Your privacy matters to us. We are committed to being transparent about our data practices and protecting your personal information. If you have any concerns, please don't hesitate to reach out.